Cancel subscription

CANCELAR ASSINATURA, EXCLUIR DADOS DO CARTÃO DE CREDITO E PARAR A COBRANÇA

Hi econape20231,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are unavailable at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your concern. I checked your account and you already canceled your subscription. The subscription will no longer be billed on the Next Billing Date and the account will still remain on paid status (Silver) for the period you paid for. The subscription will automatically downgrade to the Starter (Free) Plan on the date of its subscription expiration, September 22, 2023. This will stop the auto-renewal of your payment and will remove your card on file.

Reach out again if there’s anything else we can do for you.