Account Over Limit: Unable to access my account.

Boa noite,

tive de entrar poe ssa conta para consiguir contato com voces.

Não consigo acesso ao sistema pela conta que tenho referente ao email relatorio.operacional@gruposoeasy.com.br, já realizei a troca da senha porém nao consigo acesso.

tudo isso ocorreu quando de fato a quantidade de upload foi completo, fato que voces informam que seria mensal, alem do mais, após baixar alguns arquivos, realizei a limpeza dando assim mais espaços e não foi estabelecido os espaços.

No aguardo

Hi SOEASY_VIGILANCIA,

Thanks for reaching out to Jotform Support. Sorry for having trouble with this. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. When I checked your account I saw that your current upload space usage is 10.16 GB which is over your account limit of 10 GB. Also, note that the upload space limit is your total storage usage and it won't be refreshed every month like the total monthly submissions. If I understand it correctly, you have downloaded some submissions and deleted but it doesn't seem to free up the upload space. This is because the deleted submissions are still on the trashed entries that are still holding up the uploaded files. You'll need to purge those deleted entries from the trash. Let me show you how to do that:

1. Go to your My Forms page, and select the form.

2. Click on Submissions at the top.

3. Click on the three dots icon on the table's tab.

4. Select the Trashed entries.

5. In the Trash pane on the right, use the Select All box to purge all deleted entries or select individually.

6. Click Delete Forever in the upper-right corner of the pane.

7. Lastly, click Delete from the confirmation dialog box.

That's it. You can also check out this guide on how to delete trashed entries. You can check your upload space usage by clicking the account avatar, and clicking the dropdown arrow that says View All.

Once it's below the upload space limit, let us know so we can refresh your account status.

ok, obrigado pela informação, mas nao consigo acesso ao meu sitesma relatorio.operacional@gruposoeasy.com.br, tendo em vista que ja mudei a senha porem nao consigo acessar.

Hi SOEASY_SURVEILLANCE,

Thanks for reaching out to Jotform Support. I understand how frustrating this is for you and I’ll do my best to help you. I am currently using a translation to provide assistance, but if you want to get assistance in Portuguese language, we can forward your request to our Portuguese Support Team, but please note that it may take longer to receive a response.

I have checked account is active and working fine. If you have access to the email address you can reset the account password. Here are the steps:

1. Go to the Jotform Main Page and click on Login.

2. On the login screen, click on Forgot Password.

3. Enter your email address and then click on Send Reset Instructions.

You'll get an email with instructions about how to reset your password.

4. In the email, click on Reset Password.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

Your new password is now set and you can use it to log into your Jotform account.

That's it. Let us know if you have any other questions.

eu já realizei a troca da senha, e não entra!

Hi SOEASY_SURVEILLANCE,

Thanks for reaching out to Jotform Support. I’m sorry you're having difficulties with logging in to your account.

I can investigate this further if you can send a screenshot of what’s happening or the error you are getting after logging in. We’ve got a guide here explaining how to do that.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Boa noite,

Ja realizei a troca da senha por diversas vezes, e nao consigo acesso a minha rede.

Necessito urgente que regularize essa situação.

Hi SOEASY_SURVEILLANCE,

Thanks for the screenshots. That made the issue much clearer. I could see that you have reset your password by checking our email logs. Can you try to use the username "gruposoeasy" instead to see how it goes? I have also flushed your login attempts so you won't be locked out from logging into the account.

Give it a try, and let us know how it goes.

ja tentei por diversas vezes e continua informando a mesma mensagem, estou com problemas ate mesmo no administrativo dos meus colaboradores por motivos de não conseguir acessar, peço por gentileza uma melhor atuação de todos para resolver meu problema, nao consigo entrar no notebook, porem no celular sim mas não tenho todos os processos a serem realizados, estou tentando apagar upload para resolver o problema e nao consigo, meus serviços estao atrasados, aguardo um empenha melhor de voces para resolver.

abaixo email

relatorio.operacional@gruposoeasy.com.br

Obrigado

Hi SOEASY_SURVEILLANCE,

Thank you for getting back to us. I understand how stressful this is. I tried whitelisting your IP, can you please try to clear your browser cache, connect to a different network, and use different browsers like incognito/private before logging in? If the issue persists, please send a screenshot of your console report. We have a guide here explaining how to do that.

Once we hear back from you, we'll be able to move forward with the solution.

Bom dia

Ja fiz de tudo que vcs informaram e nao consigo entrar no sistema

Eu consigo acessar por outra conta mas a conta atual não estou conseguindo, o processzo de minha empresa esta todo parado necessito uma vontade melhor de voces para resolvermos.

Hi SOEASY_SURVEILLANCE,

Thanks for getting back to us. I checked your account, and it appears that you are nearing the end of your submissions. Could you please delete your form submissions? Please try to download your submissions as a backup before deleting them. You can download your data from Jotform Tables in CSV, Excel, or PDF format. Let me show you how:

• On your My Tables page, next to the form with the submissions you want to see, click on View Table.

• Hover your mouse over the Download All button on the right side of the page. 
• Now, choose CSV, Excel, or PDF format and download your data.

Give it a try and reach out again if you have any other questions.

IREMOS TOMAR PROVIDENCIAS JURIDICAS COM RELAÇÃO A ESTE TIPO DE SITUAÇÃO, AGORA ENTRA EM CONTATO UM COLABORADOR QUE ENVIA RESPOSTAR SEM AO MENOS LER O QUE ESTAMOS CONVERSANDO.

NAO ESTOU CONSEGUINDO TER ACESSO AO SISTEMA REFERENTE AO EMAIL relatorio.operacional@gruposoeasy.com.br, TODAS AS VEZES QUE TENTO ENTRAR NÃO CONSIGO. MINHA EMPRESA ESTA PARADA POR ESSE MOTIVO. ME PASSE UM TELEFONE PARA QUE POSSA ENTRAR EM CONTATO OU ENTREM EM CONTATO CONOSCO. TELEFONE 5511947423745

Hi SOEASY_SURVEILLANCE,

Thanks for getting back to us. I'm sorry you're having difficulties with this. Have you received your password after resetting it?  Can you try to check your trash or spam folder for the password? Can you give it another try and let us know what happens? If you're still having the same issue, we'll do a more in-depth investigation and work on finding a solution.

Give it a try and reach out again if you have any other questions.