You've run out of quota! - preciso de ajuda

Boa tarde,

Estou enfrentando dificuldades com novos formulários. Ao clicar no link para preencher, aparece a seguinte informação:

"Diz que a cota acabou." Gostaria de entender como funciona essa cota e o que leva a esse aviso. Além disso, verifiquei que não há mais nada na lixeira e o espaço já está liberado para novos envios.

Preciso que me forneçam uma solução para esse problema com urgência, pois dependo desses formulários para o meu trabalho.

Agradeço antecipadamente e aguardo o seu retorno.

Aqui estão os prints da tela em anexo para referência.

Atenciosamente

Alana

Hi goldenservicece,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I have reviewed your account and currently, you have not exceeded any of the limits. I have manually recalculated your account's monthly limits. As an additional measure to resolve this issue. I have cleared your form cache.

Let us know if there’s anything else we can help you with.

Oi atualiza meu upload por gentileza

Hi goldenservicece,

I have manually recalculated your Upload Space. Currently, your usage is at 867.72 MB / 1.00 GB.

Let us know if there’s anything else we can help you with.

Oi, atualiza meu espaço por favor

Hi goldenservicece,

I have manually recalculated your Upload Space. Currently, your usage is at 911.89 MB / 1.00 GB.

Let us know if there’s anything else we can help you with.

OI, RECALCULA MEU ESPAÇO POR GENTILEZA

Hi goldenservicece,

I have manually recalculated your Upload Space. Currently, your usage is at 847.15 MB / 1.00 GB.

Let us know if there’s anything else we can help you with.

Bom dia, recalcula o meu espaço por favor

Hi goldenservicece,

Thanks for reaching out to Jotform Support. I have checked your account and see that it is within the limits of your plan. Currently, there should be no issue with accessing your account.

Let us know if your issue persists or if you have any questions.

Boa noite, libera meu espaço por gentileza

Hi goldenservicece,

I have manually recalculated your Upload Space. Currently, your usage is at 261.41 MB / 1.00 GB.

Reach out to us if you have any further questions.

Boa noite, libera meu espaço por gentileza

Hi goldenservicece,

Thanks for reaching out to Jotform Support. I have recalculated your upload space. Your account is currently within the limits of your plan.

Let us know if you have any questions.

Oi atualiza meu upload por gentileza

Hi goldenservicece,

Thanks for getting back to us. I have checked your upload storage limit, and it is already within the limit. It is 704.58 MB. I have cleared form caches to refresh the form. The forms are now accessible, and you should be able to receive new submissions now.

Please refresh your page. You can also log out of the account and lo g back in.

Reach out again if you have any other questions.