NÃO ESTOU CONSEGUINDO EFEUAR PAGAMENTO EM NENHUM TIPO DE CARTÃO DE DEBITO OU CREDITO

NÃO ESTOU CONSEGUINDO EFEUAR PAGAMENTO EM NENHUM TIPO DE CARTÃO

Hi Salles,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Our apologies for the inconvenience that you are having. I have checked the status of your Jotform account and saw that it was suspended due to the Jotform system detecting one of your forms has fields of phishing. Please have a look at the Jotform's Terms and Conditions to avoid this happening again. For us to move on to reactivating your Jotform account, if there is proof that there are offending field/s on your form, we are getting your permission to delete those fields.

As soon as we hear back from you, we can move forward with a solution.

I can't access my account, I upgraded to the bronze plan, and I can't access my forms and I can't even tell them, for the public the form appears as disabled!

I'm in the middle of a national poll and this error is hurting me!!!

I need an immediate solution

and now it's showing that my account is suspended, I need a quick solution, because it's causing me financial and moral damage

Hi Salles, 

Thanks for reaching out to Jotform Support. If you believe that your account was suspended in error, we’ll need you to do the following:

• Send us the URL where your form is used.
• Send us a link to your website or proof of affiliation with a legitimate institution.
• Change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

Send these things above to reviewers@jotform.com with Thread #5510186 as your subject and we’ll let you know about the status of your account after we’ve done a thorough review of them.

my account is suspended due to suspicion of phishing, and I don't even know what it means and no notification was sent to me to fix this suspicion.

I registered just to have a voting form for the dance event, where the participants will be voted and the most voted will be the winner, I am desperate, because the event depends on this platform and all participants are disclosing and an error appears on the site, not succeeding so vote for us, I ask that you please rectify this situation, urgently

 form:

https://form.jotform.com/232464948638672

my event page:

https://www.instagram.com/thekingsdancecompany/

my company email:

kingscompany.br@gmail.com

Hi Salles, 

Thanks for sharing additional information about the issue. We apologize for the inconvenience this suspension caused you. Upon checking, the card you used to purchase a subscription made your account suspended. Please ensure that the card you are using matches to the name of your Jotform account.

I have gone ahead and activated your account again. Your form is back online and should work as expected. Do try to sign in to your Jotform account and get back to us if you have any trouble.

DUE TO THE MAJOR DISRUPTION AND VOTING DELAYS FOR MY EVENT, I WOULD LIKE TO CANCEL MY PLAN AND RECEIVE MY MONEY BACK, HOW DO I PROCEED TO CANCELLATION?

Hi Salles,

Thanks for getting back to us. I’m really sorry that this is happening. We are able to cancel your subscription and issue a refund. Do you wish to proceed with the cancellation?

Once we hear back from you, we'll be able to help you with this.

YES, I WANT CANCELLATION, PLEASE

Hi Salles,

Thanks for confirming it. As requested, I canceled the account's subscription and processed the refund on your account. Please expect the refund to reflect on your account within 5 - 10 business days, depending on your issuing bank.

Let us know if there’s anything else we can help you with.