Não consigo logar e o e-mail de recuperação de senha nao chega.

Prezados,

boa tarde, tudo bem? Estou tentando logar na conta que criei para meu cliente, mas a senha não esta entrando. Tentei recuperar a senha e tb o e-mail não chega. Poderiam me ajudar?

e-mail cadastrado é : ti@grupoconsultrh.com.br

Abs,

Guto Winkler

Hi Guto,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I checked the email address associated with your account, and it appears you have a Guest account. Because the guest account is a one-time login feature, you cannot reset the password in this account. You must first create a free account. Don't worry, you can still use the same email address you used for your guest account. Sign up for a free account to receive 100 submissions per month.

If this is not the account you're referring to, could you please provide us with the email address of the account for which you're attempting to reset the password? You can check out the steps on How to reset password.

Once we hear back from you, we'll be able to help you with this.