-
RMoperacionalPerguntado em 5 de setembro de 2023 às 13:52
Conforme tela anexa, tentei fazer o pagamento via cartão de crédito, mas deu essa mensagem de erro. Como procedo?
-
Eiron_O Jotform SupportRespondido em 5 de setembro de 2023 às 14:41
Hi RMoperacional,
Thanks for reaching out to Jotform Support. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. Based on your screenshot, it seems that there's a problem with your payment method. Can you try to use a different card and see how it goes? Also, try to clear your browser cache and cookies to see if it will help with the issue.
Keep us updated and let us know if you need any more help.