Formulários desativados

Bom dia.

Os meus formulários estão desativados desde o dia 18/08, devido a ter atingido o limite de envios. Porém, pelo que entendi anteriormente, isso se renovaria no primeiro dia do mês seguinte, mas não ocorreu.

O que posso fazer para resolver isso?

Obrigado!

Hi flextelecomunicacoes2023,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I have reviewed your account and forms and all your monthly account usage has already been reset and I was able to access all your forms without any issues.

Let us know if there’s anything else we can help you with.

I managed to reset the account cache and it was back to normal. Thanks.