Espaço upload

  • DPSOS
    Perguntado em 5 de setembro de 2023 às 08:20

    Bom dia

    O formulário esta com a mensagem que atingi a cota de upload, consegue verificar por favor

  • Reymar Jotform Support
    Respondido em 5 de setembro de 2023 às 10:53

    Hi DPSOS

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Your email account dpgestaodocumental@sosdocs.com.br has the Starter plan and the status is active. It appears that your submission, uploads, etc are in good standing. I cleared your form cache. Can you also try to clear your Jotform account cache and give it another try?

    Keep us updated and let us know if you need any more help.