ao tentar baixar o arquivo meu usuário está aparecendo como desabilitado.

Hi engconfnexa,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I have checkedactually For free accounts, we allow only 20 email notifications to be sent out per hour. Which is why your account is suspended. I have already passed your case to the review team, and we will let you know through this same thread when we have an answer.

We appreciate your patience and understanding.

Hi engconfnexa,

Thanks for waiting, we have received an update from our review team, We checked further, and actually, there is copyright logos added to your form, which do not affiliate with your business email domain as your account registered email is a free email provider email address.

In order to activate your account, we need to delete the forms with copyright logos, then we will be able to activate your account. Please confirm if is it okay to delete the forms with copyright logos.

Once we hear back from you, we'll be able to help you with this.