Cancelamento do Plano Bronze

Boa tarde, gostaria de cancelar uma compra que fiz no site, pensei que fosse em Real a compra, mas na verdade era em Dólar, ficou um valor muito alto... Gostaria do estorno do valor, pois não irei usar o serviço no momento. Muito obrigada.

Hi Nicolle,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your request. I've gone ahead and refunded your subscription and downgraded it back to our Starter plan. Pleaser allow between 7 and 10 business days for the funds to reflect in your account.

Reach out again if there's anything else we can help you with.