Form field was deleted and data collectred through it disappeared form Tables

  • cemear
    Perguntado em 31 de agosto de 2023 às 16:19

    Hello good afternoon, my name is Anderson, I created a form on 04/17/2023 where I control the visits of the staff here, but the following happened, from the beginning there was a field in the form "Customer name" where it was always filled in because it was a mandatory field, but I went to analyze this data to generate a report and I saw that this field disappeared and appeared from 08/22/2023 until now, so I lost the information on the customer's name from month 04 , I wanted to know what happened because it is important data Form field was deleted and data collectred through it disappeared form Tables Image 1 Screenshot 30Form field was deleted and data collectred through it disappeared form Tables Image 2 Screenshot 41

    Jotform Thread 5492573 Screenshot
  • Vincenzo Jotform Support
    Respondido em 1 de setembro de 2023 às 04:25

    Hi Anderson,

    Thanks for reaching out to Jotform Support. We're sorry for the inconvenience this may have caused. We've checked your form, and it seems that the reason why your data is missing is that you have removed the Nome do Cliente field. Please note that, as mentioned on the warning window when you try to delete an element from the form that already collected data, the deletion of a field from the form will cause the elimination of the data collected through it on Tables.

    Form field was deleted and data collectred through it disappeared form Tables Image 1 Screenshot 30

    You can restore the data from the Revision History. Doing that is easy, let me show you how to do it:

    1. In Form Builder, click on the Save status indicator under the Form title, to open the Revision History panel.
    2. In the revision pane on the right, choose a revision, then click on Revert.

    Form field was deleted and data collectred through it disappeared form Tables Image 2 Screenshot 41

    Give it a try and reach out again if you have any other questions.