We don't have access to the login email

Bom dia,
O email de minha conta era nome_antigo.investimentos@dominioantigo.com, porém fizemos um rebranding e, com isso, uma migração de domínio e hospedagem, sendo agora o novo endereço nome_novo.investimentos@dominionovo.com.br. Ou seja, @dominioantigo.com mudou para @dominionovo.com.br. E a primeira parte do endereço mudou de nome_antigo para nome_novo.

Tentei acessar minha conta jotforms pelo endereço antigo, liffeinvestimentos@liffepartners.com pois não solicitei a troca de email de login. Mas não consigo acessar mais. O que posso fazer para ter acesso a minha conta? Se redefinir a conta chegará email no endereço antigo, que não tenho acesso.

Obrigado!

Hi Lucas,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. The only way to access the password reset emails for your Jotform account is to ask your IT to recreate that email address. Or you can request the transfer of forms, but this would also require you to use the account that owns the forms. Another option is to clone the existing form to the new account. This guide will show you how to clone an existing form.

Give it a try and let us know how it goes.