Lentidão no site

  • lucianobretas
    Perguntado em 30 de agosto de 2023 às 13:37

    A plataforma está lenta e não consigo editar.

    O cliente entra no link e não consegue finalizar

  • Sonnyfer Jotform Support
    Respondido em 31 de agosto de 2023 às 02:13

    Hi Luciano,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Are you working on this form? I cloned it but wasn't able to replicate the problem. I was able to edit it real quick and was able to submit it. Check out my screencast below to see my results:

    Lentidão no site Image 1 Screenshot 20

    I've cleared your form cache as a precaution. Can you please check again? In case that’s not exactly what you’re looking for, can you explain a bit more so I can help you better? You can also share some screenshots for us to see the problem from your perspective. This guide will help you send screenshots on this thread.

    Keep us updated and let us know if you need any more help.