Meu envio nao chegou ao email

  • housebiopsy
    Perguntado em 29 de agosto de 2023 às 17:58

    Boa noite

    tenho um envio (37) ID 5591486986416183655 que consta na tabela

    Porem nao recebi ele no email como sempre recebo

    O jotform esta com algum problema de envio?

    fico no aguardo

  • Victorino_S Jotform Support
    Respondido em 29 de agosto de 2023 às 18:34

    Hi housebiopsy,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I'm really sorry that this is happening. Our Developer Team is aware of the issue, and they are working on it right now. We'll let you know as soon as they get it fixed. Thanks for your patience while we're looking into this.

  • Victorino_S Jotform Support
    Respondido em 30 de agosto de 2023 às 19:50

    Hi housebiopsy,

    Thanks for patiently waiting. I just heard back from our Developer Team. They've solved the issue, so it should all be working fine now. Can you give it a try and see how it goes? 

    Let us know if you need any more help.