Email de aprovação do workflow

Boa tarde,

Criei um workflow, onde coloquei para enviar um email de aprovação no meu próprio email. Até semana passada estava funcionando, entretanto não chega mais emails.

Como posso corrigir?

Obrigado,

Hi Guilherme,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I understand you are not able to receive the email for the approval flow. I've cloned your form and tested it but I was not able to replicate the issue. I am able to receive the email for Approval Flow. Moreover, I've checked our email logs and I can see that the email is being sent out to your email address successfully. Check out the screenshot of my results:

Could you please check your Spam/Junk Folder in case the emails have landed there? If not, it is a good idea to add noreply@jotform.com and noreply@formresponse.com to your contacts lists. I also suggest Whitelisting Jotform IPs and Domains with your email provider in case they are rejecting emails from Jotform. I've also cleared your form cache to refresh the form.

Reach out to us if you need any more help.

Hey, I have solved the situation, on my approval flux, the option to send an email was OFF. I just turned it to ON, so I'm back now.

Thanks for the support.