Change Email Recipient Email Condition: Some of the email are received and some are not

Bom dia,

Estou com um problema no recebimentos das informações no e-mail, alguns estão chegando e outros não, e eu não sei porque?

Isso está atrapalhando o fluxo do processo dentro da empresa. Poderiam me ajudar?

Hi TECTOYSA,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I am sorry you are having trouble with this. I cloned one of your forms to see if I could replicate the problem and I ran into the same thing. However, after I disabled the conditional logic associated with emails, I was able to receive the correct email.

Can you try recreating the Conditional Logic for your form by deleting them and then adding them back? Most of the time, it solves the problem.

Give it a try and let us know how it goes.

Joshua,

Eu inclui mais uma lógico para e-mail, para as duas opções que estavam sem lógica condicional (cadastro e atualização de cadastro) e funcionou.

Caso volte a dar problema, vou seguir sua recomendação.

Muito obrigada

Hi TECTOYSA,

Thanks for getting back to us with an update. I am glad to hear that the problem has been resolved.

If you run into any problems, please do not hesitate to reach back out to us.