Not questions appear in the Notification Email

  • coordenacaofiscalizacao
    Perguntado em 25 de agosto de 2023 às 14:14

    Boa tarde, Foi idenficado que em um determinado de pergunta quando a pessoa responde, apenas aprece a resposta no fomulário enviado por e-mail

    Segue print: onde está as vezes Não tem uma pergunta porem quando é enviado por e-mail fica apenas a resposta Not questions appear in the Notification Email Image 1 Screenshot 20

  • Mightor Jotform Support
    Respondido em 25 de agosto de 2023 às 16:49

    Hi coordenacaofiscalizacao,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I cloned your form and tried to replicate the issue, but all the questions appears in the Notification Email. Check out my result in the screenshot below:

    Not questions appear in the Notification Email Image 1 Screenshot 20

    If the Notification Emails are not displaying all the questions, try to delete the existing one and create a new Notification Email. Check the steps and screencasts below on how to update your Notification Email

    Start by deleting the existing Notification Email:

    1. In Form Builder, click on Settings.
    2. Select Emails.
    3. Hover on your existing Notification Email.
    4. Click the Trash icon.

    Wrong questions showing up in email notification Image 1 Screenshot 40 Screenshot 31 Screenshot 31

    Then create a new Notification Email:

    1. On the same Emails settings page, click the + Add email button.
    2. Choose Notification Email.
    3. Check the email content.
    4. Click the Save button to save the email.

    Wrong questions showing up in email notification Image 2 Screenshot 51 Screenshot 42 Screenshot 42

    Once you've done that, all the questions in your form will appear in the Notification Email.

    Give it a try and let us know how it goes.