Minha integração com o Clickup não funciona

Olá,

Fiz a integração com o clickup, funcionou nos 4 primeiros envios depois ela parou.
Removei a integração e refiz novamente, mas ela continua não enviando.

Hello evolversconsultoriasuporte,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I’m sorry you're having difficulties getting that feature to work. Just to confirm, are you referring to this form? After checking, this form is successfully integrated with Click Up. I also cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

I have gone ahead and cleared your form cache in case it may help. Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

Give it a try and let us know how it goes.

Hi Myla, i did this video to explain.

It's only working just when i add only the name filed and status field. When i add others fields they are not sending to clickup as a new task.

I think it's working with default clickup fields but when I select some custom clickup field it's not going.

https://sharing.clickup.com/clip/p/t9013013427/df860545-acfa-4930-b487-a53d0b0847be/screen-recording-2023-08-26-10%3A54.webm

I also already removed the integration and did everything from scratch again.

Hi evolversconsultoriasuporte,

Thanks for sharing a video of your concern. It helped us understand the issue. I tested the integration with one of my forms and the integration appears to be working. This might be happening if one of your fields is not mapped correctly. Can you try adding other fields one by one and see which one will cause breaking the integration? Also, can you share which fields you want to send to ClickUp and we can check if the mapping is correct?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Hello Carrissa,

I added all the fields one by one and none works, except when I send only the "name" field, required by Clickup .

I'm trying to share text fields, single choice and phone.

I mapped from short text in Jotform to text field in Clickup, single choice for dropdown menu and phone for text respectively.

Hi evolversconsultoriasuporte,

Thanks for trying. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

Can you share a screenshot of your dashboard in ClickUp so we can check if they are matching the fields in your form?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Here are my clcikup fileds

and here are my jotform

here are my clicup list

Hi evolversconsultoriasuporte,

Thanks for reaching out to Jotform Support. Please allow me a few moments to look into your form and your ClickUp integration, and I’ll get back to you as soon as I can.

In the meantime, let us know if you have any other questions.

Hi evolversconsultoriasuporte,

Thanks for patiently waiting. I cloned your form and tested it to see if I could replicate the issue, and initially I was able to transfer the information to ClickUp, but then after various testes, also my integration stopped sending data. After researching a bit, it seems that the Free Click Up version allows only to receive data for 100 Custom Fields, then it is needed an upgrade to keep continuing using custom fields. May I ask what plan are you using on ClickUp? If you are having this issue with a different plan, let us know and we will further investigate.

Once we hear back from you, we'll be able to move forward with a solution.

Vincenzo!!!!! You solved!!
We are ussing the Free plan. You have received some notification somewere? i was blind about this limitation.
We will update the plan tomorrow and i return here.