Desabilitar "Salvar e Deixar para Depois"

  • andersonmsm21
    Perguntado em 24 de agosto de 2023 às 10:59

    Não estou conseguindo desabilitar a opção "Salvar e Deixar para Depois" no formulário.
    Nas configurações está "desabilitada", mas o mesmo continua aparecendo quando acessado pelo smartphone.

  • Joseph_A Jotform Support
    Respondido em 24 de agosto de 2023 às 13:29

    Hi andersonmsm21,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshot below to see my results:

    Desabilitar Salvar e Deixar para Depois Image 1 Screenshot 20When I reviewed your live form, I noticed that the 'Save and Continue Later' feature is still enabled. Could you please disable it and then attempt the process again? On another note, after cloning your form and viewing the modifications on my iOS smartphone, I observed that the changes were applied immediately without any issues.

    Is your form embedded within your webpage? Alternatively, could you share the model of the device you are using? This information will help us in our efforts to replicate the issue. Meanwhile, I have cleared your form cache to ensure a refreshed your form.

    Can you try it again and see how it goes? If you run into the same issue again, let us know and we'll do some more testing to see what's going on.