Issue with PDF not downloading properly

Boa tarde!

Estamos recebendo alguns formulários e ao salvar em PDF, estão salvado com erro, ou em branco, ou com as letras embaralhadas.

segue modelos.

Hi Eduardo,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I’m sorry that you’re having trouble with this. For us to be able to check, we would need to know the specific form URL of the forms you see this way when downloading as a PDF. We also need some more information about how you downloaded these documents and a related screenshot if possible.

As soon as we hear back from you, we'll have a better idea of what's going on and how to help.

Hello Alejadro, good afternoon!

All good?



We can continue with the service in the English language.



as requested, here are some url links that are showing this error.



https://www.jotform.com/inbox/232016036392650/5685386159814009741



https://www.jotform.com/inbox/232016036392650/5685367359812708236



https://www.jotform.com/inbox/230533813458658/5685446278714513321



also follows the print of the two options we are trying to download the pdf



Thank you for your return.

Hi Eduardo,

Thanks for getting back to us. I tested the form through a clone but could not replicate the issue.

I have cleared your form cache to refresh the form. Can you please try switching to a different browser or a different device? If the issue still persist, can I ask for your permission to download the PDF on your form? You can also consider cloning the working form here and edit it to your preference.

Give it a try and let us know how it goes.