Suspended account

  • saqsistemas
    Perguntado em 21 de agosto de 2023 às 13:26

    Criei dois formulários e ambos passaram a mostrar a mensagem:

    Form not found

    This form is disabled...

    Pesquisei e vi que uma das possíveis causas seria que o formulário estaria inadequado aos termos, mas não consigo saber qual é exatamente o motivo.

  • Catherine Jotform Support
    Respondido em 21 de agosto de 2023 às 16:46

    Hi saqsistemas,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I've checked your account, and since there are no violations found on your forms, your account has been reactivated.

    Let us know if there's anything else we can do for you.