Erro 404 When Opening Uploaded Files.

Bom dia!

Realizei o teste do formulário gratuito e enviei alguns arquivos PDF e JPEG. Quando clico para acessar, aparece o erro 404, conforme abaixo:

Como solucionar?

Hi Thalita,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. That happens due to a security setting you have on your account.  To stop our system from asking you to log in to see/download your submission attachments, we just need to disable the requirement to log in to view uploaded files on the Account Settings. Let me show you how to do it:

• Hover your mouse over your Avatar/Profile picture on the top-right side of the screen.
• In the dropdown options, click on Settings.

• Now, go to the Security tab on the left-hand side of the page.
• Uncheck the box next to Require log-in to view uploaded files under the Privacy section.

That's it. Now, you won't have to log in to see/download files uploaded with your submissions.

Give it a try and let us know if you need any help.