Erro no formulário ao enviar.

  • Ize_Clinica
    Perguntado em 16 de agosto de 2023 às 09:41

    Quando clicamos em "confirme que é humano", a página começa a carregar e o relatório não é enviado.

    Jotform Thread 5436793 Screenshot
  • Joseph Jotform Support
    Respondido em 16 de agosto de 2023 às 11:55

    Hi Ize,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I've cloned and tested one of your forms and I couldn't replicate the issue. I noticed that in your screenshot there is a translation box opened, can you close it and try again? 

    Also, I noticed that the URL in the screenshot is not about a form, the URL when accessing a form should be something like this:

    https://form.jotform.com/232274792973367

    Using the URL of the form you shouldn't have any issue completing the CAPTCHA and submitting the form. Can you let us know the URL of the form you're trying to access? You can find the URL in the Publish tab of the Form Builder.Erro no formulário ao enviar Screenshot 20

    Once we hear back from you, we'll be able to move forward with a solution.

  • Ize_Clinica
    Respondido em 17 de agosto de 2023 às 10:41

    Hello! Thank you for your reply, apparently the issue is gone. Maybe it was the connection. I'll screenshot if it happens again.