Cancel Subscription

  • ctbatevolta
    Perguntado em 15 de agosto de 2023 às 18:33

    Me arrependi da minha compra e gostaria de fazer o cancelamento da compra com reembolso

  • Sheena Jotform Support
    Respondido em 16 de agosto de 2023 às 02:39

    Hi ctbatevolta,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. As requested, we have canceled the subscription and issued a full refund. The refund will be credited to your account within 5 - 7 business working days.

    Let us know if you have any other questions.

  • ctbatevolta
    Respondido em 16 de agosto de 2023 às 05:02

    Sim. Pode seguir com o cancelamento.

  • Sheena Jotform Support
    Respondido em 16 de agosto de 2023 às 05:52

    Hello ctbatevolta,

    Thanks for getting back to us. The subscription is already canceled, and a refund has been processed. The refund will be credited to your account within 5 - 7 business working days.

    Reach out again if there's anything else we can help you with.