Unable to proceed in upgrading plan: Card Transaction failed

Bom dia

P

Tentei por duas vezes efetuar compra de plano e enviam um tokem para o app do banco, faço validação do tokem, mas não completa a transação.

Há outra forma de pagamento?

Hi cuidalog,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I understand how difficult and stressful this is. The error can mean a lot of things, it could the bank preventing the transaction or there are typos on the Bank details entered. Can you try upgrading using a different card? Or you can also pay the subscription via PayPal. Also, when you try to upgrade, kindly give it some time for the token to be generated in the Bank app to avoid getting duplicate tokens that would affect the transaction from going through.

Can you give it another try and let us know what happens?

Keep us updated and let us know if you need any more help.