Issue with not receiving the password request and what is a guest account

O link para redefinição de senha não chega no meu e-mail

Boa noite, o link para redefinição de senha não chega no meu e-mail, o que devo fazer?

Hi Erickson,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. When I tried to pull up your account, I could not pull up a registered Jotform account. However, I was able to pull up a Guest account. Guest accounts are created automatically when someone starts working on a form without creating an account first. Guest accounts are temporary accounts with one-time login only. You won't be able to receive a reset password sent to your email account on a Guest account. You can sign up for a free account here and register or create a Jotform account with your email address.

Let us know if there's anything else we can help you with.