Cancelar compra

Olá bom dia, estou solicitando pela terceira vez.

Gostaria de cancelar a compra com vocês.

Motivo: Desistência da compra previsto em lei no prazo de 7 dias úteis, estou desistindo da compra do dia da mesma 12/08/2023 porém até então sem retorno e até então sem sucesso.

Agradeço pelo suporte desejo a toda equipe um ótimo dia.

-Aguardo resolução

- Luan Helder

Hi Luan,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, help you with your concern, I've forwarded your concern to the Billing team to review your account and issue a refund. Once we receive a response, we'll let you know on this thread.

Let us know if you have any other questions.

Hi Luan,

Thanks for using Jotform. We've canceled your subscription and refunded the amount of $234.00 and $174.00 that was charged to your account. Allow 5-7 business days for it to be posted in your account depending on your bank's timeframe. Open the following invoice:

• Refund Invoice for the amount of $174.00 USD
• Refund Invoice for the amount of $234.00 USD

Let us know if you have any other questions.