Unable to login

  • Carlos augusto de Araujo Machado
    Perguntado em 11 de agosto de 2023 às 08:28

    ja tenho cadastro e nao consigo acessar da erro ponho o email para cadastrar nova senha e nao recebo retorno na caixa de email , nao aceita facebook nem pelo google

  • Chris_L Jotform Support
    Respondido em 11 de agosto de 2023 às 09:05

    Hi Carlos,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with accessing your account. I checked the email address you used to submit this ticket belongs to a Guest account. Guest accounts are temporary accounts with one-time login only. To create a new account, you can go to this link. If the account in the issue belongs to a different email address, please share the email address so we can check it further.

    Let us know if you have any other questions.