ENVIAR DOWNLOAD PARA ALIAS SECUNDARIO

Prezados, bom dia.

Temos um formulário vinculado ao drive, que, quando recebemos os formulários preenchidos e precisamos fazer o download dos anexos, ele envia para nosso e-mail principal e nosso alias, porém, nos últimos tempos, os e-mails para download de anexo só está chegando no nosso e-mail principal vinculado a conta, não está chegando em nosso alias. Poderia, por gentileza, se souberem, me ajudar com esse problema?

Hi ELIVELTONFREITAS,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

I cleared your form cache as well. Can you try it again and see how it goes? If you run into the same issue again, let us know and we'll do some more testing to see what's going on. 

Give it a try and reach out again if you have any other questions.

When a download link is requested, the email is currently sent to the main directory. I need it to be sent to more than one email. Is this possible?

Hi ELIVELTONFREITAS,

Thanks for getting back to us. Please remember that the zip file can only be sent to the primary email address associated with your form.

Let us know if there’s anything else we can help you with.