New Fields added are not showing in Live Form

  • thalitafloralterapia
    Perguntado em 8 de agosto de 2023 às 16:24

    Olá, boa tarde!


    Criei um elemento "Número" e adicionei ao meu formulário porém ele não aparece na hora de preencher a resposta. Conferi que ele estava visível e nenhum elemento ocultava ele condicionalmente. Tentei torná-lo obrigatório e mesmo assim não consigo fazê-lo aparecer nem preenchê-lo. Acredito que deva ser algum problema no sistema.


    Alguém teve algo parecido? Sabe resolver? Obrigado desde já.

    Jotform Thread 5410066 Screenshot
  • Sheena Jotform Support
    Respondido em 8 de agosto de 2023 às 22:24

    Hi thalitafloralterapia,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. After reviewing your account, it appears that you have exceeded the maximum number of form fields allowed for Starter accounts. The limit is set at 100 fields per form, as stated on our Pricing Page.

    As a workaround, you can either upgrade to a paid plan or split your form into two separate forms. You can redirect users to the second form after submitting the first one, please refer to our guide on Redirecting Users to a Different Page.

    Let us know if you have any other questions.