Missing Submission Data On The Email Content.

  • janeapmunhoz
    Perguntado em 8 de agosto de 2023 às 09:07

    Gostaria de saber como faço para que todas as respostas que aparecem no preenchimento do formulario apareçam tambem quando recebo no email e no smartphone, conforme print em anexo, essa resposta nao esta aparecendo quando recebo no email

    Jotform Thread 5407954 Screenshot
  • Elbert_A Jotform Support
    Respondido em 8 de agosto de 2023 às 11:38

    Hi janeapmunhoz,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I'm sorry you're having problems with the Notification Email data. Most of the time, if we remove it and then add it back, that solves the problem. Let me help you do that

    • In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
    • In the menu on the left side of the page, click on Emails.
    • On the right side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

    Missing Submission Data On The Email Content Screenshot 50

    Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

    • While you're still under the Emails tab on the left side of the page in Form Builder, click on Add Email.

    Missing Submission Data On The Email Content Screenshot 61

    • Next, select Notification Email.

    Missing Submission Data On The Email Content Screenshot 72

    • Click on the Recipients tab and enter your email address in the Recipient Email field. Then, click on Save.

    Missing Submission Data On The Email Content Screenshot 83

    Now, you'll get a Notification Email every time a user fills out your form.

    Give it a try and let us know if you need any help.