Billing: Unable to upgrade account.

Hi damarisdiagramacao,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I am sorry you are having trouble with this. Can you tell us which Plan are you trying to upgrade your account into and then if it is a Monthly or a Yearly plan?

Once we receive an update from you, we can move forward with a solution.