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rmrecolhasPerguntado em 4 de agosto de 2023 às 13:24
Olá
Estou com problema em acessar o formulário... já foi feita a limpeza no cachê e também excluídas as respostas antigas do formulário
poderia fazer a limpeza manual internamente e que geralmente resolve o problema?
Obrigado!
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Eiron_O Jotform SupportRespondido em 4 de agosto de 2023 às 15:51
Hi rmrecolhas,
Thanks for reaching out to Jotform Support. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. I've cleared your form caches to refresh the data and recalculate your submissions. The account is in active status again.
Reach out again if you need any more help.