Error when processing subscription payment

Bom dia

estamos a tentar efetuar o pagamento da mensalidade e o sistema não avança.

obrigada

cátia

Hi Aátia,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I've checked your account and I can see that your Gold Monthly plan payment has been completed. It was paid via PayPal today. Did you get the error when you tried using a credit card? If so, can you please share a screenshot of the error?

Once we hear back from you, we'll be able to help you with this.