Reached upload space limit

Boa Tarde, solicito o recauculo, estou com a cota atingida.

Hi operadoraunicentral3,

Thank you for contacting Jotform Support. Unfortunately, our Portuguese Support agents are currently busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

After looking into your account, you've reached your upload space limit. The upload space limit refers to the files uploaded by the users. If the user attaches files to the file File Upload field and submits it, then the size of the uploaded file will be counted in your upload space.

To free up the upload space, you'll have to delete your submissions. Please follow the steps below:

1) Download all the submissions just in case you need them for future instances.

2) After that, you can go to form submissions and delete the submissions. This will free up the upload space.

3) After deleting them, you need to purge them in your trashed entries.

• In Tables, click on the three vertical dots icon beside the Tab name.
• Click on Trashed entries.
• Click on the checkbox beside Select All.
• Click on Delete Forever.

If you run into the same problem again, let us know and we'll do some more testing to see what's going on.  

Feel free to reach us in case you need any further details from our end.