Seeing incorrect form title when the form is sent out to a user

  • beneficios_beneficios380
    Perguntado em 2 de agosto de 2023 às 10:13

    Bom dia,


    Tenho um formulário configurado que está com o título Unimed odonto 2023, mas quando o formulário é enviado para preenchimento aparece como Unimed odonto 2022.
    Gostaria de saber como faço para corrigir esse problema.

    Jotform Thread 5388877 Screenshot
  • Mohammad_D
    Respondido em 2 de agosto de 2023 às 12:50

    Hi beneficios_beneficios380,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are unavailable at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I cloned your Unimed Odonto 2023 form and shared it using three methods on the Publish Page.

    Seeing incorrect form title when the form is sent out to a user Image 1 Screenshot 40

    Then I tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Seeing incorrect form title when the form is sent out to a user Image 2 Screenshot 51

    After checking further into your account, I see that it's the Unimed Odonto NIE Jaú 2023 form that is probably being sent out where it shows the following text when opened:
    'Unimed Odonto 2022
    Preencha este formulário para aderir ou excluir seu plano odontológico UNIMED BH.'

    Seeing incorrect form title when the form is sent out to a user Image 3 Screenshot 62

    If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better? 
    After we hear back from you, we’ll have a better idea of what’s going on and how to help.