Preciso, por gentileza, atualizar meu contrato com vocês.

Ola, sou Marcelo, da Farma Vitae. Como podemos tratar a respeito das questões referentes ao contrato da Farmácia com a Jotform?

Hi Farma,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, I'll help you with your question. Can you explain a bit more about the issue so I can get a better idea of what's happening? If you can share the URL link to your form, I can check it out and help you with a solution. Also, can you also explain further what you're trying to achieve with Pharmacy's contract By giving us more details, it will guide us to give detailed steps as well.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Preciso de informações atualizadas quanto a vigência do contrato, forma de renovação, data de vencimento. Para que possamos continuar conversando com base nessas informações.

Hello Farm_Life,

Thanks for getting back to us. To my understanding, you are asking for details about your subscription with Jotform. Upon checking, you have purchased a monthly Silver Plan. Jotform's subscriptions are recurring, meaning they will automatically renew on the next billing date. In your case, it would be every 19th of the month. If you no longer want to continue your subscription, you can cancel it and downgrade back to Starter Plan.

Let us know if you have any other questions.

Como, por gentileza, posso cancelar o contrato?

Hi Farma_Vitae, 

Thanks for reaching out to Jotform Support. Check the steps and screenshot below on how to cancel your subscription and go back to the Starter plan:

1. Login to your Jotform account, click on your Profile Picture, and click on Settings.
2. Click on the Billing tab and click the Change Plan button.
3. Select the Starter plan.
4. A pop-up window will provide additional information about the downgrade. Follow the instructions to proceed with canceling your subscription and go back to Starter plan account.

Let us know if you have any other questions.