erro no formulário

Boa noite o formulário https://www.jotform.com/form/232086145942659? está dando erro ao enviar

o cliente preenche mas quando tenta clicar no botão enviar n consegui finalizar

Gostaria de um suporte

desde já agradeço

Mariana

Hi maridesigner,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. After checking the form URL link you have provided us with, I have seen that the form is already deleted. Can you please give us more information on what's happening on your end so we can have a better understanding of what the situation is? If you can take a screenshot of what’s happening, that will help us to better understand what’s going on. We have a guide about how to do that here.

We'll be able to move forward once we hear back from you.

Good afternoon, I am sending the updated link of the form that is giving a sending error. Once filled in, we were unable to click the submit button.

https://form.jotform.com/maridesigner/briefing-para-marcas

Hi Mariana,

Thanks for getting back to us. I tested a cloned form and I was able to submit it successfully:

Are you getting any errors when submitting the form? Please allow us to make a test submission to your form so we can check further.

Once we hear back from you, we'll be able to move forward with a solution.

Yes, the person fills out the form and fails to submit. Please try my link

Hi Mariana,

Thanks for getting back to us. After checking your form, I created a test submission on your live form and was able to create a submission without any problem.

I have gone ahead and cleared your form cache to fix minor glitches on your form. Can you please try creating a test submission if you can try replicating the issue? If the issue persists, please let us know and also if you can take a screenshot of what’s happening, that will help us to better understand what’s going on. We have a guide about how to do that here.

Give it a try and let us know if there's anything else we can help you with.