Divergencia entre edição do formulário e publicação

  • andrersd1
    Perguntado em 26 de julho de 2023 às 15:07

    Boa tarde!

    Encontramos divergências entre os elementos na tela de edição do formulário, com a publicação do mesmo.
    Estão aparecendo elementos que não aparecem na tela de edição, configurações:

    Tela de configurações:

    Divergencia entre edição do formulário e publicação Image 1 Screenshot 30

    Tela da publicação do formulário.


    Divergencia entre edição do formulário e publicação Image 2 Screenshot 41

  • Rahul Jotform Support
    Respondido em 26 de julho de 2023 às 22:51

    Hi André,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    I’m sorry you're having issues with your form. Let me look into it and get back to you with a solution.

  • Rahul Jotform Support
    Respondido em 26 de julho de 2023 às 23:07

    Hi André,

    Thanks for patiently waiting. I checked your form 232052947782664 and found that you are using conditions for the check box options which means the options will be visible once the condition meets. See the screenshot below showing conditions on the checkbox field:

    Divergencia entre edição do formulário e publicação Image 1 Screenshot 20

    As an additional measure, I have cleared the form cache for you to avoid any temporary cache issues. Can you try it again after clearing your browser cache or try on a different browser or device and see how it goes? If you run into the same issue again, can you share some screenshots highlighting the element which is not in the edit mode but you can see in the published version of the form so we can investigate it further?

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.