Erro no carregamento de atualização

  • Bernhoeft_marketing
    Perguntado em 26 de julho de 2023 às 08:09

    Bom dia, tudo bem?

    A plataforma está apresentando erro quando clico em atualizar!

    Alguém poderia me ajudar, por favor!

    Erro no carregamento de atualização Image 1 Screenshot 30


    Erro no carregamento de atualização Image 2 Screenshot 41

  • Karlo Jotform Support
    Respondido em 26 de julho de 2023 às 09:01

    Hi Bernhoeft_marketing,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question.

    I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Erro no carregamento de atualização Image 1 Screenshot 20

    Could you try using a different internet browser or incognito/private mode if this makes a difference? Can you try it again and see how it goes? If you run into the same issue again, let us know and we'll do some more testing to see what's going on.

    Once we hear back from you, we'll be able to move forward with a solution.