Multiple Selection Widget: Randomly selects and duplicates selections

  • PURWIN
    Perguntado em 25 de julho de 2023 às 16:01

    A partir da seleção da terceira opção o Widget começa a selecionar outras automaticamente. Conseguem resolver esse bug?

    Vídeo exemplificando o bug: https://drive.google.com/file/d/17k0Dp9NZ3hbClqfqpM82Ai87oYMwgQER/view?usp=sharing

    Jotform Thread 5362362 Screenshot
  • ozgunberber
    Respondido em 26 de julho de 2023 às 03:25

    Hi PURWIN,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are currently busy helping other Jotform users. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, remember that you'd have to wait until they're available again.

    Now, let me help you with your question. I've cloned and checked your form to understand and replicate the issue you mentioned but didn't encounter any issues. The form and the widgets are working as they should be on my end. You can check the screencast below:

    Multiple Selection Widget: Randomly selects and duplicates selections Image 1 Screenshot 20
    I've cleared your form cache. Can you try again? If the issue you mentioned persists, can you provide more details so that we can understand and help you better? You can share screenshots or screencasts to help us understand better.
    To do that, you can follow this guide, or if you want to share a screen recording, you can use Loom.

    Reach out to us if you have any questions.

  • PURWIN
    Respondido em 26 de julho de 2023 às 17:32

    Hi Oliver! Try to select more than 4 options on the following question: "Selecione abaixo a(s) característica(s) que o imóvel buscado deve ter! 😉", that's when the problem comes.

  • Billy Jotform Support
    Respondido em 27 de julho de 2023 às 03:33

    Hi PURWIN,

    Thanks for getting back to us. I tested your form but was not able to replicate the issue as you can see below:

    Multiple Selection Widget: Randomly selects and duplicates selections Image 1 Screenshot 20

    Perhaps the issue was temporary so can you try again? I've already cleared your form's cache. Also, check if the issue persists on other browsers.

    If the issue still persists, can you let us know what device and browser you're using?