Problemas com a integração na planilha Google

  • fernandapessoagrupoeducacional
    Perguntado em 25 de julho de 2023 às 14:41

    Olá, boa tarde!!

    Sempre usei as planilhas google de forma integrada nos meus formulários, acontece que agora estou tendo problemas na atualização dessas planilhas.

    Elas não estão sendo atualizadas na medida em que as pessoas vão respondendo o formulário, poderiam me ajudar, por favor?

    Isso está acontecendo com dois dos formulários: Inglês interdisciplinar, com 279 respostas, e violência urbana (quinta-feira), com 155 respostas.

  • Rene Jotform Support
    Respondido em 26 de julho de 2023 às 02:09

    Hi FPGE,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are currently busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    As for your concern in regard to the Google Sheets integration not sending submissions data, this happens when some changes are made to your Spreadsheets or from your form. The easiest way to resolve this is by removing the integration and adding it again. Let me show you how:

    1. In Form Builder, click Settings on the orange bar located at the top of the page.
    2. Under the Integrations tab, click Google Sheets.
    3. On the next screen, click the Remove Integration button.

    Problemas com a integração na planilha Google Image 1 Screenshot 20

    After that, you can then Integrate Google Sheets again into your form.

    That's it. Give it a try and let us know how it goes.