I am unable to process the renewal payment.

Boa tarde, não estou a conseguir fazer o pagamento da renovação. Obrigado.

Hi nextmodelsforms,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

As for your concern, can you tell me if you encounter any errors when paying for your renewal? I went ahead and checked your account and I can see that the auto-renewal failed due to insufficient funds. Please check your credit card on file and either change the card on file or you can upgrade your account using a new card.

Keep us updated and let us know if you need any more help.