ACESSO AOS FORMULÁRIOS

Bom dia!

Estamos com problemas para outras pessoas terem acesso aos nossos formulários, ele consta como cancelado.

Hi hautimoveis,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I understand how upsetting this is. I’m going to do my best to resolve it for you. Could you please send us the URL of the form so that we can double-check it? This guide you will you. It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

Once we have a better idea of what’s going on, we’ll be able to come up with a solution.

https://form.jotform.com/221693152803655

https://form.jotform.com/221693547511659

https://form.jotform.com/221692766364667

https://form.jotform.com/221693180330651

Hi hautimoveis,

Thanks for getting back to us. I'm sorry you're having difficulties with this. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Boa tarde!

Novamente está dando erro para receber formulário não linkados aos nossos e-mails.

Hi hautimoveis,

Thanks for getting back to us. It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that. Please check this guide for a possible reason why you're not receiving email notifications. Also, please whitelist Jotform domains and IPs in your web/email host to ensure that all the emails sent to you will be received successfully. You can also set up SMTP as a sender email. Let me show you how:

• Go to your My Account page, and click on Settings, or visit here directly.
• Click on the Add Sender Email button.

• Enter the following information:
• Email Address: {your email address}
• Hostname: smtp.gmail.com
• Port: 587
• Username: {your Gmail address}
• Password: {your Gmail or app-specific password}
• Security Protocol: TLS

• When you're finished, click on the Send Test Email button to make sure that everything is working. If it works, click on the Add Email button. If not, please check the details again and correct any errors.

You might also want to check out this guide about How to Use Your Gmail Account as Your Email Sender via SMTP.

Give it a try and let us know if you need any help.