Problema técnico

  • estevansilvestri3
    Perguntado em 20 de julho de 2023 às 14:15

    Olá!

    A tarja com o botão de "Crie seu próprio Jotform" que aparece no rodapé da página inicial do formulário, na visualização para celular, fica bem em cima do botão INICIAR, impedindo o acesso às perguntas do formulário.

    Há algum meio de mudar essa posição?

    Obrigado,

    Estevan

    Jotform Thread 5347933 Screenshot
  • Waqas Jotform Support
    Respondido em 20 de julho de 2023 às 16:37

    Hi Estevan,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. The Jotform Branding is easy to remove from your form. We need to do that on your Jotform Account Settings page on your computer, because it's not available yet on the Jotform Mobile application. Let me walk you through it:

    • Open your My Forms page and hover your mouse over your Profile Picture/Avatar on the right side of the page.
    • In the little window that opens up, click on Account Settings.

    Problema técnico Image 1 Screenshot 40

    • Then, on the left side of the screen, click on Account.

    Problema técnico Image 2 Screenshot 51

    • Once in Account Settings, scroll down a little to the Jotform Footer section and uncheck it.

    Problema técnico Image 3 Screenshot 62

    Now, you shouldn't be able to see the Jotform Branding on your form.

    Reach out again if you need any other help.