Existe um limite de tamanho para um envio de formulário?

Estou com um problema que uma pessoa reportou que o seguinte: na hora quando ele envia o relatório não aparece a página de obrigado (fica tudo branco) e alguns dos relatórios que ele enviou, não chegou para mim aqui no Jotform. O que pode ter acontecido? Existe um limite máximo de tamanho para cada formulário?

Hi Athom,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. The size limit for your file upload files is set to 10,854 kb. The maximum size for a file upload field can be set to 1 GB. If the submitter is receiving a blank white page, this could be an issue with their connection. Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

Let us know if you need any more help.