Cancel subscription

Prezado(a) responsável pelo atendimento,

Gostaria de solicitar o cancelamento da assinatura que fiz recentemente, pois acabei percebendo que o valor estava em dólares e não estava ciente disso no momento da contratação. Diante dessa situação, gostaria de saber qual é o procedimento correto para efetuar o cancelamento e solicitar o estorno do valor.

Agradeço antecipadamente pela atenção e aguardo as orientações necessárias para resolver essa questão.

Atenciosamente,

Luiz Augusto Pianetti Fonseca

Hi guttypianetti,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with the cancellation of your subscription. As requested, we have canceled the subscription and issued a full refund. The refund will be credited to your account within 5 - 7 business working days.

Let us know if you have any other questions.

Good morning,

I confirm the cancellation,

Please, proceed with the cancellation of my subscription and the refund.

Thank you.

Hi guttypianetti,

Thanks for getting back to us. Your Silver plan has been canceled and the refund proceeded.

Let us know if you have any other questions.