Cancelamento de assinatura

Hi forumnacionaldeumbanda,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are currently busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

As for your concern regarding unsubscribing, do you mean downgrading the account back to the Starter plan? If so, let me walk you through it:

1. Log in to your Jotform account.
2. Hover on your avatar at the top right corner and click Settings.

3. Go to the Billing tab.

4. Click the Change Plan button.

5. Select the Starter (Free) Plan.

6. A pop-up window will provide additional information about the downgrade. Follow the instructions to proceed with canceling your plan or switching back to the “Free” account.

After confirming the subscription cancellation, the subscription will no longer be billed on the Next Billing Date. The subscription will automatically downgrade to the Starter (Free) Plan on the date of its subscription expiration. 

Let us know if there's anything else we can help you with.