How to delete submission data

  • supansema
    Perguntado em 16 de julho de 2023 às 21:53

    Apaguei alguns registro de respostas do meu formulário, gostaria que o armazenamento fosse liberado



    How to delete submission data Image 1 Screenshot 20

  • Israel Jotform Support
    Respondido em 17 de julho de 2023 às 00:10

    Hi supansema,

    Thanks for reaching out to Jotform Support. I'd like to let you know that I am using a translation tool to provide assistance, but if you would prefer to get assistance in the Portuguese language, we can forward your ticket to our Portuguese team. However, please note that it could take longer to receive a response.

    I checked your account and it seems that you're still exceeding the submission space limit for the Free plan which is 100 (you're currently using 100). You may delete submissions from your Jotform account and keep only the most recent ones. Please also note that deleting submissions in Jotform Tables does not delete the data permanently. They are stored in the trash folder for 30 days. This allows you to restore submissions when needed. It's really easy to delete some of your Submission Data to free up some space. Let me show you how:

    • On your My Forms page, select the form with the submissions you want to delete.
    • At the top of the page, click the Submissions button to open Jotform Tables.
    • Next, you can select multiple entries and click on Delete, then Move To Trash.

    1673537887 63c0295f43ac1  Screenshot 10 Screenshot 10

    • Select Trashed Entries from the Three dots icon in the top left corner of the page to permanently delete all of your trashed entries and free up your Upload Storage.
    • Go to the Trashed Entries panel, click on the Select All button, choose the Delete Forever button, then select Delete.

    1673538172 63c02a7cd8525  Screenshot 21 Screenshot 21

    Since there is no way to get your Submission data back once it has been deleted, I suggest downloading your Submission Data as a backup before you delete it.

    You might also want to check out this guide for more information.

    Give it a try and reach out again if you have any other questions.