Form stil says "Over Quota" after deleting submission

  • operadoraunicentral3
    Perguntado em 15 de julho de 2023 às 23:57

    Boa Tarde, estamos com dificuldade para novos envios

    aparece mensagem de cota atingida. já fiz as devidas exclusões para liberação do meu espaço.

    Att.


  • Christian Jotform Support
    Respondido em 16 de julho de 2023 às 02:14

    Hello operadoraunecentral3,

    Thanks for reaching out to Jotform Support. I'm using a translation tool to provide assistance; you can respond using your preferred language, but we can forward this to our Portuguese Support if you prefer to be assisted in Portuguese. However, please note that it may take longer to get a response.

    As for the issue, I've recalculated your Upload Space and reinstated the account since the total used space is lower than the limit of 10 GB. However, you've already used 9.75 GB, and there's not much left; your account will get disabled again if you reach 10 GB. I understand you're deleting submissions, but I also suggest clearing the Trashed Entries folder; this guide will show you how to do that.

    Let us know if you need any more help.